Legal

Privacy Policy

How we collect, use, and protect your information when you use ngage.

📅 Last updated: June 4, 2026

Welcome to ngage ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ngage, available on the Google Play Store and Apple App Store. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.

Contents
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Section 01
Information We Collect
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We may collect the following types of information:

  • Account Information: Name, phone number, email address, and profile photo when you register.
  • Contacts: With your permission, we access your device contacts to help you connect with people you know on ngage.
  • Camera & Microphone: Used for video/audio calls and capturing photos or videos within the app.
  • Device Information: Device model, operating system, unique device identifiers, and mobile network information.
  • Usage Data: Features you use, time spent in the app, and interaction logs.
  • Payment Information: Payment transactions are processed by Razorpay. We do not store your card or banking details on our servers.
  • Push Notification Tokens: To send you notifications via Firebase Cloud Messaging.
  • Log Data: IP address, app crashes, and performance data.
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Section 02
How We Use Your Information
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We use the information we collect to:

  • Create and manage your account
  • Provide, operate, and improve app features
  • Enable real-time voice and video communication via Agora
  • Send notifications about activity, updates, and promotions
  • Process payments securely via Razorpay
  • Display relevant advertisements via Google Mobile Ads
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
🔗
Section 03
Third-Party Services
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ngage uses the following third-party services that may collect data as described in their own privacy policies:

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Section 04
Permissions We Request
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  • Camera: For profile photos, video calls, and in-app media capture
  • Microphone: For voice and video calls
  • Contacts: To help you find friends on ngage (read-only, never uploaded without consent)
  • Notifications: To send you real-time alerts and messages
  • Storage / Files: To upload and share media files
  • Phone State: To manage call interruptions
  • Bluetooth: For audio routing during calls

All permissions are requested at runtime and can be revoked at any time via your device settings.

🛡️
Section 05
Data Storage and Security
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Your data is stored on secure Firebase and cloud servers. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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Section 06
Data Retention
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We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@ngage-app.com.

👶
Section 07
Children's Privacy
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ngage is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

⚖️
Section 08
Your Rights
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Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@ngage-app.com.

🗑️
Section 09
Account & Data Deletion
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You can request permanent deletion of your account and all associated data at any time. Once deleted, your profile, messages, media, contacts, and activity cannot be recovered.

🗑️ Request Account Deletion →

Requests are processed within 7 business days. You will receive a confirmation email once your data has been deleted.

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Section 10
Advertising
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We use Google AdMob to display advertisements within the app. AdMob may use your device's advertising ID and other data to serve personalized ads. You can opt out of personalized advertising in your device settings:

Google Settings → Ads → Opt out of Ads Personalization

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Section 11
Changes to This Policy
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We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page and, where appropriate, through an in-app notification. Your continued use of ngage after changes are posted constitutes your acceptance of the updated policy.

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Section 12
Contact Us
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If you have any questions or concerns about this Privacy Policy, please contact us:

📧
Email
support@ngage-app.com
 🌐
Website
https://ngage-app.com